This is the privacy statement of Upsky Travels and website https://upskytravels.co.uk. In this privacy statement we explain how we collect and use your personal data.
This privacy policy explains how we collect, use, share, and store your personal information when you book a flight, visit our website, or contact us. If you book a flight with a partial deposit, please note that fares and taxes are subject to change at any time without prior notice. The ticket price is only guaranteed once it has been fully issued, as airlines or consolidators may adjust prices for various reasons. In such cases, we cannot be held responsible, and the passenger will be required to pay any fare or tax difference. To avoid this, we recommend completing your payment and issuing your ticket as soon as possible. Please also note that deposits paid for bookings are non-refundable in the event of cancellation. Our website may include links to third-party websites, but this privacy policy does not extend to their data collection practices. We are not responsible for the content or privacy policies of these websites, and we advise you to review their privacy policies for more details. This privacy policy was last updated in December 2021, replacing all previous versions. We may update this policy periodically and will notify you of significant changes by posting the updated policy on our website and contacting you via email before the changes take effect.
upskytravels.co.uk has been looking for the cheapest airline tickets for you for years. We compare airline tickets from more than 500 airlines for more than 7,000 destinations worldwide. Find your tickets easily, compare prices and book your flight. upskytravels.co.uk is responsible for the collection and use of your personal information as further described in this privacy statement. If you have any questions, comments or complaints about the use of your personal data by Upsky Travels, please contact our customer service.
If you have any special requests, please advise us at time of booking. Although we will endeavor to pass any such request on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.
We collect five categories of personal information about you: (1) name and contact details, (2) booking information, (3) information we collect when you contact our customer service, (4) information we collect when you visit or read our website our newsletter, and (5) social media details. On the basis of privacy legislation, this data is qualified as sensitive as it relates to your health. By entering this type of information, you agree that we may collect, use and share this information with third parties for the purposes described in the sections below.
Upsky Travels uses your data for three purposes: (1) to provide our services and to maintain contact with you, (2) for research to improve our services, (3) for direct marketing based on your preferences and behavior . Personal information on our website or by our travel advisor is collected for the following reasons: To be able to process your reservation, to contact you about ticket issuance. To be able to assess whether you are eligible for promotional rates or special discounts. To be able to develop and recommend the products and services based on understanding your interests and needs. To be able to offer you tailor-made services and targeted offers based on your preferences. How do we secure your data and how long do we keep it? Upsky Travels has taken technical and organizational security measures to protect your data against loss or unauthorized use, e.g. unauthorized access to data. In doing so, we consider the state of the art and the costs of implementation in order to guarantee an appropriate level of security with regard to the risks associated with the processing and the nature of the data to be protected. We will keep your data for as long as is necessary to achieve the objectives as described in this privacy statement, but in general no longer than 2 years after your last interaction with us. If we no longer need data, we destroy this data or anonymize it so that it can no longer be traced back to you.
We are aware of our legal responsibilities as a "data controller" and we support the principles of data protection reflected in the light of the new European legislation implementing privacy. We will make every effort to ensure that the personal information we obtain and use will always be stored, used, transferred and otherwise processed in accordance with the law.
We may share your personal information with associated airlines, relevant companies, credit card providers, and banks to validate payment details. Additionally, your personal information (excluding credit card details) may be used for several purposes, including registering you for newsletters (if opted-in), conducting market research and business development activities, providing information about products and promotions that might interest you, and sending surveys related to our services and website. Your personal data is securely stored and will not be shared with third parties unless necessary. However, we may disclose your information if we believe it is required by law. For marketing purposes, we may occasionally use your personal information to send promotional emails or materials about our services. These emails may include features that help us confirm that the message has been received and accessed. You can opt out of receiving such marketing communications at any time, free of charge, by clicking the "unsubscribe" link in the email or following the instructions provided in the marketing material.
We do not store credit card information or share customer information with third parties
We use "cookies" and other types of tracking software to personalize your visit to our site and improve your experience by better understanding your specific interests and customizing our pages for you. Cookies are small amounts of information that are stored in your browser so that the server can later remember certain information, for example the country of residence you chose when you first visited our site. To help us improve the design of the site to better meet the needs of our visitors, tracking software is used to track traffic patterns and site usage. No personal identification information is recorded during this process. Our site requires the use of cookies to function properly. If you do not want these cookies to be used, please note that our site may not work properly. It does not extract any information from your hard drive and does not steal any personal information.
We reserve the right to change, add or remove sections of this Privacy Policy at any time in our sole discretion. This may be to consider changing requirements, such as changes in technology or legislation, so we would request that you check this policy regularly to be aware of such revisions.
If you have any questions about this policy, or would like to update your information, please contact us using the contact form on our site. Thank you for visiting upskytravels.co.uk.
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